Refund policy
This Return & Refund Policy explains the conditions under which products purchased from Rakel Esthetics may be returned, exchanged, or refunded. By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
We accept returns within 30 days from the date of delivery. If 30 days have passed since the product was delivered, we may not be able to offer a return or refund.
To be eligible for a return, the item must meet the following conditions:
- The return request must be submitted within the 30-day return window
- The customer must provide details explaining the reason for the return
- The product should be returned in reasonable condition
Our team may review the return request before approving the refund process.
Return Process
If you would like to request a return, please contact our support team with your order details and an explanation of the issue with the product.
Once the return request is reviewed and approved, customers may proceed with returning the item according to the instructions provided.
Customers are responsible for return shipping costs unless otherwise specified.
Exchanges
Product exchanges may be available through an in-store visit where applicable. Availability of exchanges may depend on product condition and stock availability.
Non-Returnable Situations
Returns may not be accepted in certain situations, including but not limited to:
- Requests submitted after the 30-day return period
- Products that have been excessively used, damaged, or altered after delivery
- Items returned without sufficient order information
Each return request is reviewed individually to ensure fairness and compliance with our policy.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, the refund will be processed within approximately 5 business days.
Refund Method
Approved refunds are issued back to the original payment method used at checkout, such as the credit or debit card used to complete the purchase.
Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank or card account again
- Contact your payment provider or bank, as processing times may vary
Contact Us
If you have questions regarding this Return & Refund Policy, you may contact us at:
Email: Info@rakelesthetics.com
